Product-Specific Return Policies
1. All of our products have a one-year warranty. If you need replace or return your products, please kindly contact our Customer Service Department (email@example.com) first to resolve your problem. When contact our Customer Service, please kindly include the following information:
● Photos of the front and back of the packaging envelope or box
● Partial shipment slips (if applicable)
● Photo, video, screenshot, or description of the defective item
● Photo, video, screenshot, or description of the defect or defective area
2. Please keep all packaging material and partial shipment note(s) as they're needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to process for you until the package arrive at our warehouse which may take one or two months, please kindly noticed.
3. Refunds will give to you through PayPal or Credit Card. Credit Card is always for the full refund price without additional fees and doesn't have time limits. Full PayPal cash refunds can only be issued within 60 days of order placement. Customers are responsible for all PayPal fees (if any) issued after 60 days of order placement.
4. If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package
5. Please remember to attach a note in your package indicating the following details:
● Your order number
●SKU number and quantity
●A short description of the problem(s) of the defective item(s). This note will help expedite the processing time for you.
6. If you don’t receive your package at the deadline and the package takes longer (more than 30 days) to reach you, please contact us and offer the available proof of the delivery date within 5 days, we will then process for you according to the policy.
7. During the rush season (such as Christmas) and holidays (including unforeseen delays) the warranty period will be extended - check the forum to see if there are any known delays.
Series of Return Policies
All returned items must be in brand-new condition, unused and with original tags and packaging.
1. If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service by E-Mail before sending items back. In many cases, you have 14 days after receiving your order to contact Customer Service by E-Mailand request a return or exchange.
2. If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color.Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.For the incorrect item ,if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it .
3. If an item is missing from your order: Contact Customer Service by E-Mail to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.
4. If your package is lost during shipping: Contact Customer Service by E-Mail to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.
5. If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. AuraBuy will then ship you a new item immediately.
6. If there are some problems with your item：We will allow returns and replacements if there are any quality issues(except artificial damage) found within 14 days of receiving your order.If we need it to be returned, the shipping costboth wayswill be covered by AuraBuy.Replacements and refunds are not available for items with no quality issues.